Returns & Refunds Policy
Art by Trevor Verner
Last Updated: June 2026
At Art by Trevor Verner, every effort is made to ensure that your artwork arrives in perfect condition and matches the description provided on our website. This Returns & Refunds Policy explains your rights and our procedures for orders shipped throughout the United Kingdom and Ireland.
1. Contact Information
If you have any questions regarding your order, please contact us at:
Art by Trevor Verner
Email: [Insert Email Address]
2. Damaged or Faulty Artwork
Please inspect your artwork immediately upon delivery. If your artwork arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery by email and provide:
• Your order number
• A description of the issue
• Clear photographs of the artwork, damage, and packaging
Upon review, we may offer a replacement, a repair, or a full or partial refund. We may require the artwork to be returned before processing.
3. Returns for Change of Mind
Because many artworks are original pieces or made-to-order, we generally do not accept returns for change of mind. If eligible, you must contact us within 14 days and return within 14 days in original condition. The customer is responsible for return shipping costs unless faulty.
4. Non-Returnable Items
The following items cannot be returned unless faulty: Original commissioned artwork, personalised or custom-made pieces, altered artwork, digital downloads, or gift cards.
5. Return Conditions
Artwork must be unused, undamaged, in original condition, and securely packaged.
6. Refund Process
Approved refunds are processed within 14 days to original payment.
7. Return Shipping
Customers are responsible for costs and insurance unless our error.
8. Consumer Rights
This policy does not affect statutory rights.
9. International Shipping
Applies to UK and Ireland deliveries.
By placing an order, you acknowledge understanding of this policy.